Customer Success Manager

2 days ago

Apply Now

Receive Emails with Similar Jobs

Zadara

WebsiteLinkedInAll Job Openings

Cloud storage • Openstack • Enterprise class storage • amazon aws • cloud computing

201 - 500

Description

• We are seeking candidates in the Central USA Time Zone. • As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. • You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. • The goal of this role is to drive customer satisfaction, retention, and expansion. • Customer Success: Deliver an elite customer experience by employing a customer-centric approach in managing our Direct End Customers. • Build close relationships with customers to understand their needs with the goal of maximizing value. • Proactive outreach and engagement with Zadara’s existing Direct End Customers to ensure continued adoption and satisfaction. • Serve as the voice of the customer within the organization, sharing feedback with product and engineering teams. • Manage the renewal experience and identify and define new opportunities aligning the customers’ objectives and Zadara solutions.

Requirements

• 5+ years of experience in customer success, account management, or a related role, preferably in the SaaS/cloud industry. • Strong technical aptitude and the ability to understand and communicate technical concepts. • Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC). • Able to learn fast and have a deep understanding of the company's products and services. • Excellent communication and interpersonal skills. • Proven ability to manage multiple projects and prioritize effectively. • Analytical mindset with the ability to derive insights from data. • Adaptable, understand an impending change and keep an open mind.