Customer Success Associate

October 4

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Wolters Kluwer

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software tools & digital information • workflow solutions • mobile, point-of-use applications • high-quality content across multiple professional markets

10,000+

Description

• The Customer Success Associate (“CSA”) - Account Manager manages client relationships and oversees BL work. • Responsibilities include managing 5-150 clients, client meetings, and status updates. • Operate efficiently in an internal collaborative team environment.

Requirements

• Minimum Bachelor’s degree, or equivalent experience. • 1-2 years of customer service and/or licensing experience is required. • Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients. • Use of considerable tact and discretion when dealing with partners, clients, or sensitive data. • Ability to adapt to changing regulatory environment. • Ability to work independently, handle pressure, multi-task and prioritize work at all times. • Excellent organizational and communication (both verbal and written) skills. • Ability and desire to work in a fast-paced environment. • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF). • Excellent attention to detail and high degree of accuracy and consistency. • Superb time management skills. • Ability to maintain a customer centric focus and work ethic at all times. • High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent. • Excellent project management skills.

Benefits

• Well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. • Our well-being program was awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024.