Partner Success Manager

2 days ago

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Sardine

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Description

• We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. • Over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. • Develop partner programs, manage strategic customer accounts, and deliver measurable results by aligning Sardine’s technology with partners' and customers' needs. • Act as the primary point of contact for key partners and customers, managing the entire lifecycle from onboarding to ongoing support, ensuring successful adoption of Sardine’s solutions. • Collaborate with internal teams, including engineering, risk analytics, marketing, and sales, to enable partners and customers to achieve their goals and maximize the value of Sardine's products.

Requirements

• 5+ years of experience in partnerships, account management, customer success, or solutions architecture • Expertise in payments, fraud prevention, identity solutions, compliance, or related fintech sectors, with strong knowledge of API integrations and software stacks. • Strong analytical skills, including the ability to use SQL for data analysis and generate insights that drive business decisions. • Proven experience managing partner and customer relationships, with a track record of delivering successful integrations and measurable business outcomes. • Ability to translate complex technical and business challenges into actionable solutions for partners and customers. • Exceptional communication, presentation, and interpersonal skills, with the ability to engage stakeholders at all levels and foster strong relationships. • Entrepreneurial mindset, with a passion for building programs and processes from scratch and driving them to success in less structured environments. • Strong project management skills, capable of synthesizing multiple inputs and delivering results in collaboration with cross-functional teams.

Benefits

• Generous compensation in cash and equity • Early exercise for all options, including pre-vested • Work from anywhere: Remote-first Culture • Flexible paid time off, Year-end break, Self care days off • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific • 4% matching in 401k / RRSP - US and Canada specific • MacBook Pro delivered to your door • One-time stipend to set up a home office — desk, chair, screen, etc. • Monthly meal stipend • Monthly social meet-up stipend • Annual health and wellness stipend • Annual Learning stipend • Unlimited access to an expert financial advisory