Enterprise Customer Success Manager

2 days ago

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Propelus

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HealthTech • GovTech • Continuing Education

201 - 500

Description

• Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities.\n• The Enterprise Customer Success Manager (CSM) is responsible for managing strategic relationships with large, high-value enterprise customers.\n• The CSM will work to ensure the long-term success, satisfaction, and growth of assigned accounts by driving product adoption and identifying opportunities.\n• Reporting to the Customer Success Team Manager, the Enterprise CSM will serve as the primary point of contact for executive stakeholders.\n• Core responsibilities include strategic customer relationship management, account growth, tailored success planning, collaboration with cross-functional teams, customer health management, advocacy and issue resolution, performance tracking, and product expertise.

Requirements

• Bachelor's degree (or equivalent experience)\n• 5+ years of experience in customer success, account management, or a related role, with a focus on managing enterprise or strategic accounts\n• Proven track record of managing large, complex accounts, with a strong emphasis on account growth, upselling, and cross-selling\n• Demonstrated ability to build and nurture relationships with C-level executives and senior stakeholders within enterprise organizations\n• Exceptional communication, negotiation, and presentation skills, with the ability to influence and align diverse stakeholders\n• Highly organized with strong project management and multitasking skills, capable of managing multiple large accounts simultaneously\n• Strong problem-solving abilities, with a solution-oriented mindset and the ability to navigate complex challenges\n• Proficiency in CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, ChurnZero)\n• Ability to work cross-functionally and collaborate effectively with teams such as Sales, Product, Marketing, and Support to drive customer success.

Benefits

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine!\n• Professional development allowance to help you grow in the ways that mean the most to you.\n• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.\n• 401K with company matching, as well as financial planning education and resources.\n• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.\n• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.