Customer Success Manager

November 14

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Sphera

WebsiteLinkedInAll Job Openings

Integrated Risk Management • Environment • Health • Safety & Sustainability (EHS&S) • Operational Risk Management (ORM)

1001 - 5000 employees

Founded 1989

☁️ SaaS

🏢 Enterprise

📋 Compliance

Description

• Take over responsibility, support and manage proactively your portfolio of B2B customers in strategic purchasing & supply chain management from medium-sized businesses as well as large corporations in North America • Advising new customers on the implementation of our SaaS solution (for Supply Chain Risk Management and Supply Chain Sustainability) as well as building a long-term customer relationship • Taking the role of a Trusted Advisor in a strategic and advisory capacity for our Supply Chain Transparency solutions (Supply Chain Risk Management, Supply Chain Sustainability) • Driving adoption as well as retention management • Support Account Management in identifying and realizing upsell potential within assigned client portfolio • Conducting user trainings, Q&A sessions as well as project workshops and excite users, key contacts and decision-makers for our solution • Support the customer in providing feedback and development requests to Sphera SCRM / SCT • Provide operational insights to support Account Management driven escalation management • Representing customer needs and be the voice of the customer in internal product development projects • You continuously ensure customer satisfaction with our solution

Requirements

Benefits

• Medical, Dental, and Vision Insurance • Health Savings Account • Flexible Spending Account • 401(k) Retirement Plan with Company Match • Life and Disability Insurance • Critical Illness Insurance • Accident Insurance • Hospital Indemnity Insurance • Paid Time Off and Holidays • Flexible Working Schedule