4 days ago
πΊπΈ United States β Remote
π΅ $75k - $90k / year
β° Full Time
π‘ Mid-level
π Senior
π» Solutions Engineer
π½ H1B Visa Sponsor
β’ Engage with customers in a technical capacity to help them get the most value out of Axios HQ β’ Troubleshoot open issues for customers in collaboration with our Account Management team and Engineering team β’ Deeply understand the HQ product from a user and engineering perspective β’ Triage incoming requests, find workarounds, and identify root causes β’ Review and prioritize issues with the engineering team β’ Contribute to internal tooling around customer support β’ Working hours: 9am-6pm PT
β’ Track record of providing great customer experiences β’ Passion for problem-solving β’ Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels β’ Strong empathy for user experience β’ Experience with Javascript/TypeScript β’ Previous technical experience designing and implementing software solutions is a plus
β’ Health insurance (options include 100% paid for individuals, 75% for families) β’ Fertility and family planning coverage β’ Primary caregiver 12-week paid parental leave β’ 401K, plus company match β’ Tele-mental health services β’ Generous vacation policy, plus company holidays β’ Monthly work-from-home stipend β’ Company equity β’ A commitment to an open, inclusive, and diverse work culture β’ Annual learning and development stipend
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