Solutions Engineer

4 days ago

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Axios

WebsiteLinkedInAll Job Openings

501 - 1000

Description

• Engage with customers in a technical capacity to help them get the most value out of Axios HQ • Troubleshoot open issues for customers in collaboration with our Account Management team and Engineering team • Deeply understand the HQ product from a user and engineering perspective • Triage incoming requests, find workarounds, and identify root causes • Review and prioritize issues with the engineering team • Contribute to internal tooling around customer support • Working hours: 9am-6pm PT

Requirements

• Track record of providing great customer experiences • Passion for problem-solving • Highly collaborative attitude and comfortable working with cross-functional colleagues at all levels • Strong empathy for user experience • Experience with Javascript/TypeScript • Previous technical experience designing and implementing software solutions is a plus

Benefits

• Health insurance (options include 100% paid for individuals, 75% for families) • Fertility and family planning coverage • Primary caregiver 12-week paid parental leave • 401K, plus company match • Tele-mental health services • Generous vacation policy, plus company holidays • Monthly work-from-home stipend • Company equity • A commitment to an open, inclusive, and diverse work culture • Annual learning and development stipend