Solution Architect - Service Portal

October 26

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NewRocket

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Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000 employees

🏢 Enterprise

🔐 Security

Description

• NewRocket helps top enterprise leaders solve their toughest business problems and navigate change with confidence. • We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. • You will implement dynamic and responsive Service Portal solutions and end user interfaces on the ServiceNow platform. • Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3. • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing. • Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications. • Implements integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ). • Create and execute development plans as appropriate to meet changing needs and requirements. • Conduct requirements gathering workshops for customers. • Review and provide guidance on functional requirements documents.

Requirements

• 5+ years of ServiceNow Platform experience, with an in-depth understanding of ServiceNow architecture. • 5+ years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company, preferably ServiceNow. • Solid understanding of building performant and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence. • Experience with ServiceNow Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap). • ServiceNow Application Development (Scoped Applications) experience. • 3rd Party Integrations Development (REST, SOAP, MID Servers, etc) experience. • Understanding of object-oriented and relational database design. • Experience interacting with REST APIs. • Exposure and proficiency with HTML, CSS and JS. • Exposure and understanding of design patterns. • Passion in engineering science and technology. Excels in applying principles, techniques, procedures, and equipment to the design and production of managed services. • Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources. • Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.

Benefits

• NewRocket is committed to a diverse and inclusive workplace. • We value and celebrate diversity, believing that every employee matters and should be respected and heard. • We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. • For individuals with disabilities who would like to request an accommodation, please contact hr.us@NewRocket.com.