Client Success Associate

22 hours ago

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Axios

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

📱 Media

Description

• The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring an Associate of Client Success to support our Local advertising team! • Why it matters: In this role, you will support the Client Success team in delivering a best-in-class experience for our advertising partners through superior organization and attention to detail. • Go deeper: Primary responsibilities of the Associate includes a variety of post-sale client activities such as creative development, asset collection, reporting, and more. Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will help execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities. • Zoom in: Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios Local mission.

Requirements

• Collaborative and adaptable with the ability to provide support for multiple stakeholders. • Exceptional organization, prioritization, and time management skills. • Outstanding written and verbal communication skills. • Obsessive attention to detail. • Enjoys a fast-paced, collaborative environment. • Demonstrated ability to work independently, prioritize tasks, and manage time effectively. • Initiative to take on responsibilities and drive projects forward with minimal supervision. • Takes pride in delivering exceptional customer service. • Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations. • Flexibility to pivot strategies in response to changing market conditions or organizational needs. • Willingness to embrace new ideas and approaches to enhance efficiency. • Proficiency in Google Office Suite (Slides, Sheets, Docs). • Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus.

Benefits

• 401(k) with employer match • Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network • Employer Health Savings Account (HSA) contribution for the high deductible health plan option • Dental and vision coverage • Primary caregiver 12-week paid leave • Generous vacation policy, plus holidays • One mental health day per quarter • Annual learning and development stipend • $100 monthly work-from-home stipend • Tele-mental health services through Headspace • OneMedical membership, including tele-health services • Personal health advocacy resources through HealthAdvocate • Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility • Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies • Increased work flexibility for parents and caretakers • Virtual company-sponsored social events • A strong and positive work environment • A commitment to an open, inclusive, and diverse work culture