Senior Manager, Client Success

February 26

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

💵 $95k - $105k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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aytm

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aytm is an advanced consumer insights platform that provides technology and expertise to empower market research initiatives. With a focus on agile consumer insights, aytm offers a range of solutions including a predictive sample engine, survey authoring tools, and real-time reporting and analysis dashboards. Their proprietary consumer panel, PaidViewpoint, is highly regarded for delivering quality responses. Additionally, aytm utilizes AI-powered tools such as Skipper, an AI research assistant, to facilitate faster, actionable insights. The platform is tailored for various industries such as banking, healthcare, telecom, and more, helping businesses to make informed decisions based on comprehensive research insights.

DIY Online Market Research • Innovative Research Platform • Advanced Analytics/Reporting • Market Research professional services • Market Research Automation

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Senior Manager, Client Success role at aytm, a survey management platform • Focus on growing net revenue retention through client partnerships and support • Oversee customer lifecycle from onboarding to renewals and upsell opportunities • Use automation and personalization to achieve client outcomes with the platform • Collaborate with clients to help them become increasingly independent • Act as a Subject Matter Expert for the customer success platform and enable efficient processes • Monitor customer success metrics and identify improvement opportunities • Address and resolve customer issues through automated and focused communication channels

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Information Technology or a related field • 3+ years of experience in customer success, account management, or a related role, preferably in a digital or SaaS environment, preferably at a market research technology company • Proficiency with customer success software and automation tools like Gainsight, Catalyst, Custify, Plan Hat etc. • Demonstrated track record of developing client relationships and creating account plans. • Strong understanding of Market Research technology and its applications. • Advanced survey creation skills with prior experience working with self-services or DIY survey technology (Qualtrics, Decipher, Sawtooth, etc.) and the ability to become an expert in the aytm platform quickly. • Exceptional organizational skills to implement tactics agreed upon with clients and manage the long list of day-to-day issues. • Able to prioritize and meet deadlines while collaborating across teams and functions. • Proven ability to lead and inspire a team, with excellent interpersonal and communication skills. • Passionate about delivering exceptional customer experiences and driving customer success. • Strong analytical and problem-solving skills, with the ability to leverage data to drive decisions. • Significant experience with Word, Excel, Powerpoint, Outlook, and other reporting software. • Must be able to travel as required as relationship building with clients is critical to position success. • Energetic, self-starter, comfortable engaging with new people and learning new things. • High attention to detail and organizational skills.

🏖️ Benefits

• Unlimited, responsible PTO - With a recommended minimum number of days taken each year • Affordable Insurance -$0 deductible Health plans plus dental, vision, and more! • 401k retirement - Account with automatic company contributions • Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services • Professional Development - Bring your professional Development needs to the table and get your career nourished • In-Home Snack allowance - Who doesn’t love some yummies to get you through the day? • Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities. • Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success. • Paid Volunteer Time - We support you helping others