Field Service Engineer

5 days ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $38 - $48 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Azenta Life Sciences

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Azenta Life Sciences is a company dedicated to accelerating the discovery, development, and delivery of life sciences innovations. By providing unparalleled sample exploration and management solutions, Azenta empowers life sciences companies to bring impactful breakthroughs and therapies to market with greater speed and precision. Their capabilities in genomics, cryogenic storage, automation, and informatics support customers in advancing scientific progress. Azenta values its employees, offering comprehensive benefits and promoting a work-life balance, while fostering a diverse and inclusive workplace. They are committed to supporting scientific advancements that make a difference in the world.

1001 - 5000 employees

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2022-11

📋 Description

• The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azenta’s equipment and systems at customer sites. • Works under supervision following established policies and procedures to ensure company and customer quality standards are met. • Discretion and independent judgment are required for resolving customer issues. • Candidate may be assigned to support a specific customer site, region, or product, depending upon business needs. • Install, modify, repair, conduct preventive diagnosis, and perform maintenance on software and hardware of the equipment and systems while adhering to policies and procedures. • Interface with customers to ensure contract SLA & customer satisfaction levels are maintained. • Maintain a safe and clean working environment by conforming to work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined. • Submit reports on all support activities as defined and required. • React to changing priorities such as Tool or Line down and escalations and support organizational duties. • Provide weekly system performance summaries that report number of system events and issue pareto analysis.

🎯 Requirements

• High school degree is required. • Associate of Science (AS) degree, technical certificate or equivalent is desired. • A minimum of 5 years related work experience or military technical training is required. • Strong Electrical & Mechanical background. • Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers. • Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage. • Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs. • Must have a valid driver’s license, good driving record, reliable mode of transportation. • Must be qualified to meet the requirements of background screening by a third-party agency. • Must be proficient with use of a PC, Windows, and DOS based Operating Systems. • Oracle experience highly beneficial. • Able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.

🏖️ Benefits

• EOE M/F/Disabled/VET • Assistance for applicants with disabilities • Equal Opportunity Employer