Field Service Engineer

2 days ago

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Azenta Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 Post-IPO Equity on 2022-11

Description

• The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of our equipment and systems generally at customer sites, to ensure proper working order. • Works under supervision following established policies and procedures to ensure company and customer quality standards are met. • Discretion and independent judgment are required resolving customer issues. • Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to our policies, procedures and work direction of supervisor or shift/site lead. • Interface with customers to ensure customer satisfaction with equipment and service levels. • Maintain a safe and clean working environment by conforming at all times to Azenta and customer’s work protocols and policies. • Attain Equipment Service and Operation Certification on equipment and systems as defined. • Submit reports, such as Service and Status Reports, on all support activities as defined and required. • Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Requirements

• Associate of Science (AS) degree, technical certificate or equivalent is desired. • A minimum of 5 years related work experience is required. • Strong Electrical & Mechanical background. • Excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action. • Proficient with use of a PC, Windows, and DOS based Operating Systems. • Oracle experience highly beneficial. • Ability to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by the manager. • Excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers. • Valid driver’s license, good driving record. • Willingness to travel, domestically and internationally as needed, and be available for specific emergency on-call work. • Work performed generally will be to support global needs. • International travel is required at times. • Work schedule is to align with customer needs. • On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends. • Work in cold environments.