Sales Coordinator - Malaysia

5 days ago

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Balchem Corporation

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Balchem Corporation is committed to making the world a healthier place by delivering science-based solutions in nutrition, health, and food markets. With over five decades of experience, it operates in three segments: Human Nutrition & Health, Animal Nutrition & Health, and Specialty Products. The company produces innovative health solutions, including essential nutrients and performance gases, catering to both humans and animals worldwide, aiming for sustainability and enhancing quality of life.

Encapsulated Ingredients • Food Ingredient Solutions • Dairy Feed Ingredient Solutions • Specialty Ingredients • Plant Nutrition

1001 - 5000 employees

Founded 1967

🌾 Agriculture

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Overseeing and enhancing customer service operations and logistics planning. • Primary contact point for customers (internal & external), transporter and freight forwarder. • Develop and maintain strong relationships with customers, vendors, and logistics partners. • Manage customer accounts, process orders, and ensure accurate and timely delivery of products. • Utilize and maintain ERP systems to track orders, manage customer interactions, and streamline operations. • Address inquiries, resolve issues, and provide information in a timely and professional manner. • Collaborate with internal teams, including Production, Quality, Finance to ensure seamless service delivery. • Analyze and report customer service metrics, identifying areas for improvement and implementing solutions. • Handle customer complaints and returns, ensuring swift resolution and customer satisfaction. • Plan, coordinate and optimize logistics planning, including shipment schedules, certain inventory management, and distribution processes. • Monitor inventory levels and coordinate with warehouse team to ensure optimal stock levels, replenishment, asset turnaround. • Support implementation of new technologies, processes and their updates/upgrades. • Organize, store and manage commercial documents (hardcopy and softcopies). • Support audit (internal & external) processes in terms of document compilation, preparation and possibly presentation.

🎯 Requirements

• Proven experience in customer service and logistics planning roles, preferably in a fast-paced environment. • Proficiency in logistics and customer service systems (e.g., ERP, CRM software). • Excellent communication and interpersonal skills, with a friendly and professional demeanor. • Strong problem-solving abilities, detail-oriented, able to work under pressure. • Ability to work, both independently and work collaboratively as part of a team, in multi-cultural, regional environment. • Strong organizational and multitasking abilities. • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.