BruntWork
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
outsourcing • remote work
Client Sales and Service Specialist
March 17
BruntWork
BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.
outsourcing • remote work
📋 Description
• This is a remote position. • Role Name: Client Sales and Service Specialist • Schedule: 40 hours per week: Monday to Friday 9am to 6pm Malaysia/Singapore hours • Scope Manage the entire sales cycle for private yoga and pilates sessions • Oversee client retention and satisfaction for the client database • Handle all aspects of customer communication related to group and private sessions • Contribute to the overall growth of the private session business segment • Collaborate with instructors to ensure seamless client-instructor matching • Operate remotely, aligning with Malaysia/Singapore business hours • Responsibilities Convert leads from WhatsApp and Google forms into private session bookings • Reach out to potential clients, understand their goals, and pair them with appropriate instructors • Book private sessions and manage the client database • Conduct post-session follow-ups to gather feedback and encourage rebooking • Proactively contact clients with low package balances to inspire repurchases • Proactively contact clients whose packages have expired to encourage repurchasing • Handle general customer service inquiries via email and WhatsApp • Meet or exceed targets for number of sessions booked
🎯 Requirements
• Proven experience in sales, preferably in the wellness or lifestyle industry • Proven experience in customer service roles • Excellent communication skills in English, both written and verbal • Proficiency in using WhatsApp and Google forms for lead management • Strong customer service orientation with a focus on building relationships • Ability to work independently and manage time effectively • Familiarity with CRM systems and appointment scheduling software • Understanding of yoga and pilates principles and benefits
🏖️ Benefits
• HMO Coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job • WITH COMMISSIONS / INCENTIVES
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