Field Service Engineer - North Region

April 1

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Baxter International Inc.

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Baxter International Inc. is an innovative, global healthcare leader that offers advanced products, technologies, and therapies to support people in leading healthier, longer lives. The company is committed to meeting the challenges faced by patients, clinicians, and customers in the evolving healthcare landscape, emphasizing resilience and a mission to save and sustain lives.

Medical Devices • Biosurgery • Anesthetics • Pharmacy Automation

10,000+ employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

💰 Grant on 2021-04

📋 Description

• Install, service, repair and maintain products, distributed by Baxter/Hillrom. • Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units). • Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day). • Responsible for maintaining and documenting the assigned calibration equipment. • Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions. • Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development. • Be the technical expert and support for customers, account managers and engineers. • This involves being the primary contact for any critical issues related to the designated product group. • Provide technical feedback into contracts & tender submissions. • Review critical metrics regularly and adapt the working practices to ensure service level is maximised.

🎯 Requirements

• Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous. • Strong attention to detail • Strong verbal and written communication skills • Good organisation and prioritisation skills • Good proficiency in Microsoft Office (including Outlook, Excel) • Good technical problem solving skills • In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics • Demonstrable experience in meeting business critical timeframes and deadlines • Successful experience in managing and engaging with customers • Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.

🏖️ Benefits

• Competitive total compensation package • Professional development opportunities • High importance is placed on work-life balance • Commitment to growing and developing an inclusive and diverse workforce