Client Engagement Account Manager

November 7

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Brown & Brown Insurance

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Property & Casualty Insurance • Employee Benefits • Personal Lines

10,000+ employees

Founded 1939

🏢 Enterprise

Description

• Support the onboarding of new clients ensuring accurate set up within Remedy system • Manage the RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports, financial analysis and presentations • Assist with contract reviews and PBM contract negotiations • Manage the audit process for assigned accounts which includes creating a statement of work, leading kick-off calls with client and PBMs, assisting the audit department with the data request coordination, and preparation and presentation of the audit findings • Assist with Pharmalogic reporting including the evaluation of client utilization, trends and key findings within the pharmacy claim data • Support and manage any client transitions to a new PBM • Manage the strategic and tactical client relationship thus ensuring retention of clients and associated revenue • Manage MSA/SOWs and subsequent renewals • Manage issue escalation and resolution of any pharmacy related issues • Responsible for the documentation of all key agreements, deliverables and client correspondence

Requirements

• Ability to thrive in an environment with minimal oversight and lots of responsibility • Demonstrates ability to positively represent Remedy Analytics externally to clients and prospects • Experience developing and maintain effective, collaborative working relationships with clients and internal partners to provide solutions to complex pharmacy benefit decisions • Excellent written and verbal communication skills along with the ability to facilitate effective conversations both internally, and externally with clients • Possesses a strong work ethic and takes ownership of client goals and objectives • Takes initiative and is self-directed • Strong teamwork skills, has the ability to encourage cooperation among team members • Quick self-motivated learner who can initiate and drive new projects • Excellent analytical and organizational skills • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward • Critical thinking to create innovative ways for our customers and our company to be successful • The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.