Account Manager

November 7

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new vehicle sales • used vehicle sales • automotive parts and service • finance and insurance products • automotive

10,000+ employees

Founded 1996

🚗 Transport

🛒 Retail

👥 B2C

Description

• The Account Manager will work with the Business Development Managers, Service Advisors, and Fleet Technicians to ensure that our clients get the best possible outcome. • The main objective is to build and maintain strong customer relationships, develop new business from existing clients, and actively seek new sales opportunities. • This includes but, is not limited to, the day-to-day operations, overseeing the appointments and ensuring all deliverables are met, helping to create monthly reports, and finding ways to maximize revenue/profit. • Account Managers will also answer client inquiries and concerns. • In this role, you will liaise with cross-functional teams to improve the entire customer experience, particularly operations (delivery team, service writers, dispatchers, mechanics, customer service)

Requirements

• 5+ years of account management experience with a B2B emphasis • 3+ years of customer-facing experience in a high-tech or automotive environment • Consultative account management experience and or training • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Track record of success in customer satisfaction and retention • Understanding of fleet customer requirements (Uptime, TCO, business needs) • Preferred knowledge of fleets and their procedures and requirements • Strong verbal and written communication, and presentation skills • Demonstrated experience with problem-solving • Experience working with cross-functional teams • Willingness to travel to client locations and attend industry conventions and events (Up to 25% of travel) • Proficient in Excel, PowerPoint, Power BI , and Word preferred • Experience in Salesforce • BA/BS degree in Business Administration, Sales or relevant field

Benefits

• Competitive compensation and 401k matching • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits • Exclusive RX Pet program offering discounts on medications • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide