Account Manager - Player Support

November 7

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Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

• Position: Account Manager • Department: Player Support • Develop Processes and People towards maximizing client satisfaction towards peak efficiency • We are looking for an additional Account Manager to join our Player Support Team. • This is a fantastic opportunity to build and lead a remote team of 30+ in support of a well-known and beloved IP for a major gaming partner. • You will work closely with our client to drive quality and efficiencies in service delivery. • Efficiently manage a team of up to 4 Team Leaders (Potentially Higher) • Ensure employee performance evaluation within the coordinated team; • Efficiently manage resourcing to ensure SLAs are met • Directly handle Client issues which the Team Leads cannot provide an answer for. • Set KPIs and development plans for Team Leads; • Coach and train TL’s to ensure a first-class customer experience; • Oversee the delivery of customer support for a specific client whose service will be delivered through email channels; • Responsible to carry out any other activities that lead to a better management of requests;

Requirements

• Knowledge of organizational effectiveness and operations management • Experience budgeting and forecasting • Familiarity with business and financial principles • Excellent communication skills • Outstanding organisational skills • Knowledge of foreign languages is an advantage (French, English, German, Spanish, Dutch, Russian and Japanese); Verbal and oral communication (active listening, consistency and clarity of expression, neat vocabulary, appropriate body language); • Positive attitude, ability to work in team; • Team management: Prioritize activities and carry them out effectively; • Eager for development; results oriented; attention to details • Correctly define specific problems and provide effective solutions. • Constantly concerned about personal development and team development.

Benefits

• Competitive Salary • Medical, Dental, Vision, 401k with matching