Brown & Brown Insurance
Brown & Brown Insurance is one of the largest and most respected independent insurance brokerages in the world. With a focus on providing risk management solutions, the company helps protect what customers value most through both personal and business insurance services. Established in 1939, Brown & Brown has built its success on principles of integrity, discipline, innovation, and a customer-centric approach. They maintain a strong culture of diversity, inclusion, and belonging, fostering a workforce that thrives on varied talents and experiences. The company is publicly traded, listed on the New York Stock Exchange under the ticker symbol BRO, and continues to expand through strategic mergers and acquisitions.
Property & Casualty Insurance • Employee Benefits • Personal Lines
10,000+ employees
Founded 1939
Personal Lines Customer Service Representative
April 9
Brown & Brown Insurance
Brown & Brown Insurance is one of the largest and most respected independent insurance brokerages in the world. With a focus on providing risk management solutions, the company helps protect what customers value most through both personal and business insurance services. Established in 1939, Brown & Brown has built its success on principles of integrity, discipline, innovation, and a customer-centric approach. They maintain a strong culture of diversity, inclusion, and belonging, fostering a workforce that thrives on varied talents and experiences. The company is publicly traded, listed on the New York Stock Exchange under the ticker symbol BRO, and continues to expand through strategic mergers and acquisitions.
Property & Casualty Insurance • Employee Benefits • Personal Lines
10,000+ employees
Founded 1939
📋 Description
• Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service. • Assist customers in servicing accounts; respond to inquiries in a timely and professional manner. • Navigate a variety of online carrier platforms; assist and train customers in same. • Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly. • Run wildfire and brush mapping reports. • Process non coverage related policy endorsements. • Distribute general email inquiries to appropriate staff members. • Direct phone inquiries to appropriate staff members as needed. • Pursue a program of personal and professional development.
🎯 Requirements
• Minimum Education required: HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience • Proficient with MS Office • Exceptional telephone demeanor • Working knowledge of carrier websites (Preferred) • Experience with Agency Management Software Systems (Preferred)
🏖️ Benefits
• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
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