Commercial Customer Service Trainee

18 hours ago

🇺🇸 United States – Remote

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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BlueCross BlueShield of Tennessee

WebsiteLinkedInAll Job Openings

Health • Wellness • Fitness • Insurance • Customer Service

5001 - 10000 employees

Founded 1952

⚕️ Healthcare Insurance

Description

• Receiving, investigating and resolving all customer inquiries timely and accurately. • Handling customer service inquiries and problems via the telephone. • Ensuring all customer communication is clearly documented. • Interact through various channels such as Chat, Phone, E-mail and TEAMS. • Educating caller to ensure resolution is achieved on first contact. • Must be able to pass required testing. • Participation and attendance are mandatory. • This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules. • Work overtime as required.

Requirements

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) • Proficient oral and written communication skills • Proficient interpersonal and organizational skills • Exceptional time management skills • Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment • Independent, Sound decision-making and problem-solving skills • If current employee with the company, must meet minimum performance expectations • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers