Partner Success Coordinator

5 hours ago

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Brave Health

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mental health • behavioral health • community health • telehealth • addiction

51 - 200

💰 $40M Series C on 2022-10

Description

• Conduct strategic outbound outreach via phone, SMS, and email to key partners and actively engage referrers throughout their lifecycle. • Coordinate activities for value-based pilot programs for Key Accounts, driving referral growth and overall partner success. • Lead virtual presentations and training webinars for partners, ensuring a consistent and impactful communication strategy. • Provide responsive support and solutions to partner escalations, demonstrating effective problem-solving skills. • Collect partner feedback and surface themes and insights with the team to continually enhance the partner experience and referral processes. • Process new patient referrals and create or update new patient accounts as needed. • Learn and utilize new technology to optimize processes and systems as we scale to meet growing demand. • Contribute to the team training guides and process documentation for internal audiences

Requirements

• 3+ years of experience in client success, business development, sales, marketing, or program/operations role with a client or partner • Demonstrated success in executing campaigns to achieve business goals • Experience leading trainings, webinars, or giving presentations in a virtual environment • Proficient in Excel, Salesforce, and Tableau or similar software • Tech-savvy and comfortable in a high-growth environment • High level of organizational and time management skills

Benefits

• Comprehensive health, dental, and vision coverage • Generous paid time off, including parental leave • Opportunities for professional development and career growth • Flexible remote work arrangements • Compensation - $21/hour