Customer Success Manager

October 29

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Apella

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💰 $21M Series A on 2021-12

Description

• Apella is applying computer vision, machine learning and natural language processing to improve the standard of care in the most critical aspect of healthcare: surgery. • We build applications to enable surgeons, nurses, and hospital administrators to deliver the highest quality care. • The Customer Success Manager helps ensure hospital partners find success with Apella’s product offerings.

Requirements

• You have a background in account management or operational teams at a high growth healthcare technology company, or management consulting experience • You are deeply empathetic to the needs of each customer stakeholder, and you build high trust relationships by understanding their needs, motivations, and challenges and by being an advocate for them • You are a problem solver with strong analytical and communication skills • You have strong written and verbal communication skills • You are able to lead projects across multiple internal and external stakeholders • You are able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload

Benefits

• Competitive salary and stock options • Flexible vacation and a work culture that allows for taking time to recharge • Remote first culture with unique events to help integrate the team • Generous health, dental, and vision insurance - we are a health care company that takes care of our employees' health • 4 months parental leave