Onit
Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval
501 - 1000
💰 $200M Private Equity Round on 2019-01
Customer Success Manager - Mid-Market
9 hours ago
Onit
Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval
501 - 1000
💰 $200M Private Equity Round on 2019-01
Description
• You will become a product expert and help guide our customers in getting the most out of their system. • You will be a problem solver for both our customers and internal stakeholders • You will proactively identify at risk customers. • You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes • You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams
Requirements
• 4-6 years of professional experience • Experience in Customer Success or Account Management • Background in Consulting or Software (Legal Software is a plus) • Experience with Salesforce and Customer Success tools • Startup Experience working within a small Customer Success Org. • Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case)
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