Director - Mortgage Sales

4 days ago

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BECU

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Consumer Banking • Consumer Lending • Business Services • Financial Education and Literacy • Auto Loans

1001 - 5000

Description

• As the Director of Mortgage Sales - Member Direct at BECU, you’ll be a pivotal leader in transforming how we serve our members through innovative mortgage solutions. • You will guide multiple sales teams in both telephone and online channels, directly impacting our growth objectives. • Your leadership will inspire loan officers and pre-qualification specialists, ensuring our virtual mortgage channels thrive while delivering exceptional member experiences. • You’ll organize workflows and design processes that elevate quality, compliance, and overall efficiency, making a lasting difference in our mortgage sales strategy. • Drive Sales Strategy: You will develop and execute BECU’s mortgage sales plans, both internally and externally, to achieve ambitious growth targets while enhancing member satisfaction. • Lead Sales Management: You’ll design and coordinate the sales management processes for the Member Direct mortgage group, ensuring a seamless experience that balances production with quality and compliance. • Engage Members Effectively: You will plan and execute outbound outreach programs for current BECU members, creating opportunities that resonate with their needs and enhance their mortgage experience. • Build and Inspire Your Team: You’ll recruit, manage, and nurture a talented team of sales professionals, fostering an environment where they can thrive in originating and pre-qualifying mortgage loans. • Coach for Success: You will provide ongoing coaching and training to your team, conducting regular performance evaluations to encourage growth and high performance. • Enhance Product Knowledge: You’ll maintain an expert level of knowledge about all mortgage products and programs, ensuring your team is well-equipped to serve our members. • Ensure Compliance and Quality: You will oversee adherence to internal policies and regulatory standards, designing processes that optimize mortgage sales and improve member experiences. • Monitor Performance Metrics: You’ll prepare and analyze reports to monitor sales activities, providing insights that drive continuous improvement. • Collaborate with Leadership: You will partner with senior leadership to develop yearly operating plan projections, aligning strategies for maximum impact. • Cultivate Internal Partnerships: You’ll build productive relationships within the organization to increase mortgage referrals, enhance member experiences, and grow cross-sell opportunities. • Embrace Additional Responsibilities: You’ll be open to taking on extra duties as needed, contributing to the overall success of the team and organization.

Requirements

• Bachelor’s degree in business administration required, or equivalent education or work experience. • Minimum eight years of experience in mortgage originations/mortgage sales. • Experience with Washington State real estate market. • Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). • Minimum eight years of experience leading mortgage sales teams; seven years of experience at top tier, financial services/institutions. • Experience in mortgage loan production/processing (including conventional, FHA and VA products). • Proficient verbal and written skills required to effectively communicate. • Highly developed mortgage sales, business development and relationship management skills including to internal partners, realtors and other referral partners. • Effective leadership and negotiation skills. • Thorough knowledge of Mortgage products and services, state and federal laws and regulations, and federal and state reporting requirements. • Thorough knowledge of sales channels including branch, call center, online and realtors, required.

Benefits

• Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. • Employees have access to disability and AD&D insurance. • We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. • Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. • Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year.