BenchPrep
BenchPrep is a leading provider of a digital learning ecosystem designed to support continuous growth for learning businesses, including associations and credentialing bodies. Their award-winning platform offers solutions for test preparation, certification training, continuing education, and more. BenchPrep empowers organizations to deliver efficient, engaging learning experiences that prepare learners for certification exams and enable ongoing professional development. Through advanced features such as data analytics, content management, and integration capabilities, BenchPrep helps organizations grow their learning programs, refine content, and drive revenue growth.
online learning • elearning • training • digital learning • professional learning
Senior Customer Success Manager
March 15
🇺🇸 United States – Remote
💵 $115k - $130k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
BenchPrep
BenchPrep is a leading provider of a digital learning ecosystem designed to support continuous growth for learning businesses, including associations and credentialing bodies. Their award-winning platform offers solutions for test preparation, certification training, continuing education, and more. BenchPrep empowers organizations to deliver efficient, engaging learning experiences that prepare learners for certification exams and enable ongoing professional development. Through advanced features such as data analytics, content management, and integration capabilities, BenchPrep helps organizations grow their learning programs, refine content, and drive revenue growth.
online learning • elearning • training • digital learning • professional learning
📋 Description
• At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. • As part of our dedicated Customer Success organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where BenchPrep can solve their problems, and help drive their adoption of our product suite. • The Sr Customer Success Manager is a customer facing role with deep product knowledge to best serve our customers. • This role manages long-term relationships with our growing and complex customers by becoming their trusted advisor on all things product, including technical aspects such as SSO, webhooks, data and APIs.
🎯 Requirements
• Master the BenchPrep product suite, and the nuances of our offerings • 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products • Stellar written and verbal communication skills • Track record of building strong customer relationships • Hunger to work extremely hard on a growing team • Flexibility with changing job duties and responsibilities • Excellent at time management, prioritizing tasks and adapting on a day to day basis • Passion for training both customers and internal teams • Interest in actively working with product and engineering teams
🏖️ Benefits
• Medical insurance covering 80% of premiums for you and your dependents. • Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits. • 401(K) Safe Harbor Non-Elective 3% Contribution • Flex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break + a generous company holiday calendar • Annual Learning Stipend of $1,200 • Parental Leave • $500 towards workstation setup upon hire, and a monthly stipend for other expenses after that • Free lunch in the Chicago office on T-Th • … and the list goes on!
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