aiOla
aiOla is an innovative company that specializes in enterprise-grade conversational AI, using patented Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies. Their solutions enhance operational workflows by enabling businesses to understand and capture speech in any language and jargon, leading to improved data visibility and productivity. aiOla's voice-activated workflows replace traditional paper-based processes, providing real-time insights and enabling mission-critical tasks to be fulfilled accurately and efficiently, thus driving significant ROI for various industries.
AI • Analytics • BigData • ArtificialIntelligence • Logistics
Senior Customer Success Manager - East Coast
March 13
aiOla
aiOla is an innovative company that specializes in enterprise-grade conversational AI, using patented Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) technologies. Their solutions enhance operational workflows by enabling businesses to understand and capture speech in any language and jargon, leading to improved data visibility and productivity. aiOla's voice-activated workflows replace traditional paper-based processes, providing real-time insights and enabling mission-critical tasks to be fulfilled accurately and efficiently, thus driving significant ROI for various industries.
AI • Analytics • BigData • ArtificialIntelligence • Logistics
📋 Description
• We are seeking a dynamic and experienced Senior Customer Success Manager to lead and manage relationships with our high-profile, Fortune 500 clients. • This role is critical in ensuring client satisfaction, successful implementations, and driving the adoption of our cutting-edge AI solutions. • If you thrive in a fast-paced startup environment and have a passion for innovation and client success, we want to hear from you. • aiOla is a deep tech Conversational, Voice, and Speech AI lab with an enterprise-level ASR foundation model and TTS technology. • It’s designed to help enterprises and developers adapt speech technologies to any process, whether through seamless API integration or an intuitive in-house app.
🎯 Requirements
• Bachelor’s degree in Business, Computer Science, Engineering, or related fields; • advanced degrees or certifications (PMP, Agile, Lean, Six Sigma) are a plus. • 5+ years of experience in Customer Success, Project Management, or Program Manager roles, preferably within the AI or tech sectors. • Proven success managing high-profile client relationships, particularly Fortune 500 clients. • Experience with AI technologies or working in AI-focused companies is highly desirable. • Demonstrated ability to manage large-scale implementation projects and deliver on tight deadlines. • Technical Orientation: Basic understanding of AI technologies and data science principles, with the ability to communicate technical concepts to non-technical audiences. • Exceptional communication, presentation, and interpersonal skills to build rapport and establish trust with clients. • Strong organizational skills with the ability to manage multiple projects simultaneously. • Problem-solving skills with a proactive and creative approach to challenges. • Team-oriented with a collaborative mindset and positive attitude. • Fluent in English; additional proficiency in French is a plus.
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