GoCo.io, Inc.
HR software that makes it easy to focus on the people, not the paperwork.
Human Resources Management • Health Insurance • HR Software • HRIS • Workforce Management
51 - 200 employees
Senior Manager - Client Success
March 14
GoCo.io, Inc.
HR software that makes it easy to focus on the people, not the paperwork.
Human Resources Management • Health Insurance • HR Software • HRIS • Workforce Management
51 - 200 employees
📋 Description
• As a CSM Manager, you’ll lead a team of CSMs to drive customer retention, Net Revenue Retention (NRR), and account growth while ensuring a seamless client experience. • Your leadership will be pivotal in shaping a client-centric culture, driving client satisfaction, and achieving business growth. • You will be responsible for developing world class CSMs including skill development, defining clear success metrics, and implementing targeted improvement plans.
🎯 Requirements
• 5+ years in a leadership role, with a proven track record of NRR success • 7+ years in Customer Success, Account Management, or Client Services • Experience in SaaS or HR Tech preferred • Strong coaching, team development, and cross-functional collaboration skills • A data-driven approach to customer success metrics and strategy • Demonstrate knowledge of world class CSM best practices in SaaS industry
🏖️ Benefits
• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more • Equity/Stock options • Flexible paid time off • Paid parental leave
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🇺🇸 United States – Remote
💵 $150k - $180k / year
💰 $130M Private Equity Round on 2021-09
⏰ Full Time
🟠 Senior
🏆 Customer Success
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