Customer Enablement and Support Specialist

November 5

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Description

• Hello! As our business enters a new phase of growth, we’re seeking an enthusiastic and service-driven Customer Enablement & Support Specialist to join our growing team. • This is an exciting opportunity to enable Sayge’s customers to realize and unlock the full potential of their organizations, while empowering their people to achieve their personal and professional goals. You will be representing Sayge to everyone we serve, and responsible for ensuring that they all have delightful experiences. • About Sayge: Sayge is a mission-driven HR Technology startup that’s making an exec-level benefit – coaching – available to everyone. We work with companies to help them attract, develop, and retain more of the best employees by democratizing access to the best 1:1 professional development coaching. • Our Enablement & Support team is critical to our success as we offer product support, guidance, and enablement to three key audiences we serve: Customers, Employees, Coaches. • As a Customer Enablement & Support Specialist, you will provide onboarding and enablement support to help HR & People Leaders plan, set up, and launch their coaching engagements. After that, you will provide ongoing support to ensure that everyone we serve has the information and solutions they need for an excellent experience with coaching.

Requirements

• You have experience providing exceptional customer service in a contact center, retail, or other service environment (libraries, schools, medical facilities, etc.). • You’re available to work full-time (40 hours per week) between the hours of 9AM –6PM in your local time zone (Monday–Friday, EST, Central, or PCT). You live and have legal authorization to work in the United States. • You’re comfortable running meetings for large groups of people and in smaller, one-on-one conversations with customers. • You’re resourceful and comfortable working with autonomy – you can find solutions to issues even when there is no clear path, or when you need to make a judgment call on your own. • You adapt to new processes and work with calm and precision while in a fast-paced, rapidly changing environment. (We’re a startup!) • You’re comfortable with technology/computers and have excellent typing skills. • Your reading, writing, and communication skills are top-notch, and you’re good at keeping everybody on the same page when working with autonomy on a team. • You have a high level of understanding, patience, and empathy, and an ability to "write how you speak" (our customers expect human conversations more often than robotic, formal workplace emails). • You navigate tricky conversations/interactions with professionalism. • You’re a quick learner and are confident in your ability to ensure that our privacy, confidentiality, and security practices are followed at all times in your work.

Benefits

• Competitive salary range of $60,000 – $70,000 USD/year, based on experience and qualifications. • Potential variable bonus of up to 10% of base salary. • $1,000 WFH stipend. • A comprehensive benefits package, including: • Health and Wellness: Access to premium health, dental, and vision plans • Professional Development: Opportunities for growth and advancement within the company, plus access to learning resources to support your career goals. • Work-Life Balance: Generous paid time off, remote work flexibility, and parental leave. • Company Culture: A collaborative, inclusive, and forward-thinking environment where you can make an impact from day one.