Customer Service Associate
October 15
Description
• The role of Customer Associate is an integral part of the operations team supporting our Buy to Let Mortgage proposition. • The role is key in ensuring customers receive the level of support they expect from the Bank as part of our brand and promises. • The role holder will work as part of a virtual team (in both the UK & India) to deliver an exceptional experience to our customers. • They will work to agreed service levels, including achieving expected daily, weekly, and monthly productivity and quality standards. • Working to deadlines to deliver solutions to our customers and will liaise with the wider team to resolve any discrepancies to ensure all regulatory compliance requirements are followed to support customers throughout their customer journey.
Requirements
• A passion for delivering an exceptional customer experience with a client-centric approach to work. • A high attention to detail • The ability to communicate well with internal team mates based in the UK. • Willingness to learn and adapt to change as procedures and processes evolve. • Previous work experience in banking/financial services or within a contact centre environment is preferred, but not essential.
Apply NowSimilar Jobs
October 3
NextGen Healthcare
1001 - 5000
Provide complex solutions support in client services for healthcare technology.
April 5
apna
501 - 1000
Provide exceptional customer support and service for clients through various communication channels.