Client Support Specialist I

October 23

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NextGen Healthcare

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EHR • financial • and HIE solutions for hospitals • health systems • physician practices

1001 - 5000

💰 Venture Round on 2015-02

Description

• The Specialist I, Client Services is responsible for providing complex solutions support to Clients utilizing a broad product and technical skillset. • Respond and provide reactive and proactive software support to internal and external customers. • Troubleshoot and assess software platforms and multi-tier web applications. • Identify and document application defects and problem resolution. • Manage the process of escalating issues to the appropriate resources. • Act as an after-hours on-call resource as part of a rotating schedule. • Conduct research into software and infrastructure-related issues. • Assess architecture and current hardware limitations and recommend solutions. • Develop an awareness of programming, technical or design alternatives; implement programmatic and workflow workarounds.

Requirements

• Three (3) years of previous work experience in a technical client support role in a software/services technology company or in a high-volume technical client support environment, including one (1) year in healthcare technology. • Knowledge of: Healthcare industry information systems; IT Infrastructure Solutions; Internet technologies; practices, tools, and techniques for communicating with a customer; customer support, customer application support best practices; software, technologies, and applications; proprietary software troubleshooting; Microsoft Office Suite. • Skill in: Troubleshooting, computer, and technical skills; interpersonal skills; working as a member of a team; problem and situation analysis; establishing and maintaining effective working relationships; communicating clearly, concisely, and effectively; establishing and maintaining effective working relationships. • Ability to: Conduct detailed discovery to obtain scope and impact of issue; apply principles of logical or scientific thinking; look beyond standard solutions; train, mentor, and lead others; foster teamwork; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.