Quality and Customer Support Specialist

October 17

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E-Commerce • Luxury Accessories • Fine Jewelry • online media • advertising

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Description

•The Customer Support Specialist is a seasoned professional responsible for providing expertise in quality management, process improvement, and operational excellence. •This role involves collaborating with cross-functional teams, identifying areas for improvement, implementing best practices, and ensuring adherence to quality standards. •The Customer Support Specialist will play a crucial role in driving continuous improvement initiatives, optimizing processes, and fostering a culture of excellence within the organization.

Requirements

•Bachelor's degree with minimum 5+ years of experience on quality management and process improvement with customer support teams •Proven experience in quality management, process improvement, and operational excellence. •In-depth knowledge of Lean, Six Sigma, and other process improvement methodologies would be an asset. •Strong analytical and problem-solving skills with the ability to interpret complex data. •Excellent communication and presentation skills. •Knowledge of industry-specific quality standards and regulations. •Excellent organizational skills and attention to detail. •Proactive and self-motivated, with the ability to work independently and as part of a team.