Senior ServiceNow Engagement Manager

6 days ago

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Beyond20

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Beyond20 is a ServiceNow Elite Partner specializing in IT service management and transformative solutions. The company focuses on helping clients enhance work life by providing various services, including ITIL Maturity Model Assessment, ServiceNow Implementation, Managed Services, and more. Beyond20 serves a wide array of industries, such as government, education, retail, and healthcare. They are committed to delivering rapid time to value, leveraging best practices in Service Portfolio Management, and enhancing organizational efficiency through custom workflows and dashboards. With a strong emphasis on client relationships and tailored advisory services, Beyond20 aims to drive significant improvements in IT service delivery and project management for its clients.

ITIL • ITSM • Project Management • PMP • ISO20K

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Beyond20 is seeking an experienced Engagement Manager to join our growing training and consulting practice. • This position will report to the Director of Client Engagement but will work with a significant degree of autonomy. • The qualified candidate will have extensive experience managing multiple, concurrent deployment projects primarily focused on ServiceNow. • The Senior Engagement Manager will manage large-scale to mid-scale projects and execute deliverables according to the agreed-upon project contract. • While maintaining a high level of customer satisfaction, the Senior Engagement Manager is accountable for aspects of development and implementation of assigned projects. • The Senior Engagement Manager will be responsible for managing upgrades, enhancements, process improvements, reporting, issues resolution, and client relations for various ServiceNow projects and initiatives.

🎯 Requirements

• 11+ years’ experience as an IT Program Manager and/or Engagement Manager • ServiceNow Certified System Administrator • PMP certification • Excellent communication, presentation, and writing skills • Excellent business acumen and the ability to communicate in a timely and professional manner with individuals at all levels of organizations • Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars • Thrives in ambiguity with proven track record of troubleshooting and problem solving skills • Demonstrated conflict/resolution management, active listening, and interpersonal skills required. • Experience with hands-on IT project management. • Experience guiding teams and overcoming project hurdles/obstacles. • Leads from the front with a willingness to take on tasks that sometimes would fall outside of their scope in order to get the job done • Demonstrated ability to make technical concepts understood by non-technical people • Ability to multi-task and to establish and follow priorities.