Support Engineer

4 days ago

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BforeAI

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Threat Intelligence • Digital Risk Protection • Brand Protection • External Cybersecurity • Domain Monitoring

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

💸 Finance

🔥 Funding within the last year

💰 Non Equity Assistance on 2024-02

Description

• Provide advanced technical support for enterprise customers. • Act as a technical expert with tailored guidance. • Collaborate with product and engineering teams for issue resolution. • Identify and escalate critical issues with cross-functional teams. • Support implementation of ticketing and tracking systems. • Analyze support data for trends and process improvement. • Contribute to technical documentation and self-service resources.

Requirements

• 5+ years of technical experience in support. • Customer-first mindset with passion for improvement. • Experience troubleshooting cloud infrastructure, APIs, and automation tools. • Hands-on with technologies such as Kubernetes, Docker, Python, or Java. • Experience with AI-driven or cybersecurity products. • Skilled in optimizing ticketing systems and customer issue management. • Strong communication skills for diverse stakeholders.

Benefits

• Employee of Record service facilitates global hiring processes. • Benefits tailored to the country of employment. • Opportunities for contractors in unsupported countries.