EDB
EDB is a company focused on providing advanced software solutions and services for database management. It specializes in PostgreSQL, an open-source database management system, and helps organizations deploy, run, and scale their data infrastructure efficiently and securely. EDB offers tools and support for database optimization, migration, and performance tuning, making it a valuable partner for enterprises looking to maximize their data capabilities.
open source database • database • Postgres • oracle compatibility • PostgreSQL
Manager - Technical Support
April 11
EDB
EDB is a company focused on providing advanced software solutions and services for database management. It specializes in PostgreSQL, an open-source database management system, and helps organizations deploy, run, and scale their data infrastructure efficiently and securely. EDB offers tools and support for database optimization, migration, and performance tuning, making it a valuable partner for enterprises looking to maximize their data capabilities.
open source database • database • Postgres • oracle compatibility • PostgreSQL
📋 Description
• A versatile manager with a proven history of success in technical support management and team development. • Manage a program to define and deliver a globalized model of advanced support capabilities with both direct and dotted-line resources providing a 24x7 solution. • Drive customer escalations in communication across senior leadership and key stakeholders. • Develop and deliver process improvements pertaining to Technical Support operations. • Direct communication with customer leadership on highly technical issues including escalations, tactical account engagement, or customer requirements for new opportunities. • Formulate operational plans based on customer needs, service model and business goals. • Cross-functional collaboration with other key corporate functions. • Continual leadership of direct reports, developing and enabling career progression for all team members through regular coaching and feedback. • Ownership and collaboration on Key Results associated with corporate objectives identified by leadership.
🎯 Requirements
• 5+ years of experience in customer-facing technical support management or equivalent experience. • Bachelor's degree in Computer Science or equivalent knowledge. • Previous experience in delivery of complex technology to enterprise customers. • 5+ years of experience in collaboration with product management, product development and consulting strategies. • 5+ years of experience managing technical support teams. • 5+ years of experience in data analytics and warehousing; ideally but not required through both common platforms such as Tableau, as well as analytics as they pertain to CRM environments such as Salesforce or Jira.
🏖️ Benefits
• Access to health and wellness tips and practices. • Wellness Fridays extending to December 2025.
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