Customer Support Specialist, Italian
8 hours ago
Description
• Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. • Customer Support is paramount for excellent user satisfaction and quality service. • Support includes live chat for customer queries, complaints, and identification approval process. • Best CSRs are tolerant, empathetic, communicative, and problem-solving focused. • Goal is to ensure exceptional service standards and high customer satisfaction.
Requirements
• 1+ years experience of proven customer facing experience or experience as a customer service representative • Strong ability in using IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication skill and a good listener • Ability to multi-task, prioritise, and control time effectively • Knowledge of the cryptocurrency/blockchain field • Multi-lingual capability is a big plus • Italian Native and Fluent in English • Willing to work weekends and irregular hours which will include night shifts • Only English CVs will be considered.
Benefits
• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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