Customer Experience Representative - Technical Support

February 22

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BIS Safety Software

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BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world.

Online Safety Training • Learning Management Solutions • Safety Training • Online Training Technologies • training record management system

51 - 200 employees

📋 Description

•Do you love helping people? Do you find it fulfilling when you are able to solve a problem for someone? If so, we'd like to hear from you. •BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service. •The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers. Essentially, you will be the first point of contact when a user needs technical assistance.

🎯 Requirements

•A minimum of 2 years experience delivering exceptional customer service •Enjoy working with people, helping to solve their problems •Possess excellent listening skills •Work well independently as well as being a great team player •Exhibit great leadership qualities, acting as a mentor to other team members •Display a positive and friendly demeanor when dealing with customers over the phone •Possess strong computing skills (you need a strong understanding of computer programs and how they work) •Handle complex inquiries independently •Thrive in a busy environment •Demonstrate advanced customer service skills •View inquiries as opportunities to exceed customer expectations •Consistently maintain a positive attitude •Have strong English written and oral communication skills •Proficiency in Microsoft Word and Excel

🏖️ Benefits

•Full medical (health, dental, and vision) coverage •Life insurance •Disability insurance