Customer Success Manager

4 days ago

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Seismic

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Seismic is a digital platform that enables businesses to connect with their audiences seamlessly through innovative solutions such as QR codes, URL shortening, and analytics tracking. It simplifies the process of creating engaging content and building brand connections by offering tools for mobile-friendly landing pages, customizable QR codes, and comprehensive link management. Used by various industries, Seismic facilitates better engagement and communication with audiences, whether in retail, healthcare, or financial services.

Sales Enablement • Enterprise Content Management • Content Automation • Sales and Marketing Alignment • Coaching and Training

1001 - 5000 employees

Founded 2010

🛍️ eCommerce

📱 Media

📋 Description

• As a Customer Success Manager (CSM), you will ensure customer satisfaction and success. • Build and maintain strong customer relationships, acting as a trusted advisor. • Develop strategies for multi-threaded partnerships. • Create and execute strategic adoption plans. • Collaborate with customers to define outcomes and track success metrics. • Maintain accurate renewal forecasts and negotiate terms. • Possess expert knowledge of the Seismic Enablement Cloud. • Work closely with other departments to ensure customer satisfaction.

🎯 Requirements

• Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience. • Advanced proficiency with the Microsoft Office Suite. • Strong understanding of the SaaS industry and customer success principles. • Excellent communication and interpersonal skills. • Ability to build and maintain strong relationships with customers. • Problem-solving and analytical skills. • Strong project management and organizational skills. • Passion for customer success and driving value. • Ability to confidently present to and engage with customer executives.

🏖️ Benefits

• At Seismic, we’re committed to providing benefits and perks for the whole self. • To explore our benefits available in each country, please visit the Global Benefits page. • We are committed to fair and equitable compensation practices.