Customer Success Manager

March 26

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Fullsteam

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Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

Payments • Software • M&A • Technology

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

📋 Description

• Join our team at Practice-Web and ThriveCloud as a Customer Success Specialist. • Drive client satisfaction by leveraging innovative dental software solutions. • Build long-term relationships with clients and advocate for their needs. • Develop and deliver engaging educational materials for clients. • Track client success metrics and refine strategies for improvement. • Expand knowledge of software solutions to serve as a subject matter expert.

🎯 Requirements

• Proven experience in a Customer Success role with a SaaS (Software as a Service) company, with a track record of driving client engagement and satisfaction. • Strong content creation skills, including experience in developing digital materials like guides, videos, and presentations. • Excellent interpersonal and communication skills, both written and verbal, with a customer-first mindset. • Exceptional organizational and time management skills to handle multiple client interactions and projects simultaneously. • Familiarity with the healthcare or dental industry is a plus but not required. • Technical proficiency and the ability to learn and communicate the features and benefits of complex software solutions. • Understanding of client lifecycle management and success metrics in SaaS.