Customer Success Manager

2 days ago

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TraceGains

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supplier document management • supplier management • FSMA • GFSI • food safety modernization act

51 - 200 employees

Founded 2008

📋 Compliance

☁️ SaaS

💰 Debt Financing on 2018-11

Description

• The Customer Success Manager (CSM) will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. • This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer’s business environment (organization, people, goals, and assets). • Internally, the Customer Success Manager works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer.

Requirements

• B.S. or B.A degree • 3 to 5 years’ experience in a client facing role • Previous experience consulting, and/or customer service/support skills • Strong oral, written, and presentation skills • Prior experience as a Customer Success Manager and/or onboarding/implementing customers in a SaaS company is a huge plus • Experience in the Food and Beverage industry and/or Supply Chain experience is a plus • Ability to be a positive team player, willing to grow and change • Occasional travel is required for department meetings, all company events, in-person seminars/networking events, etc. • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit screening, where applicable and in accordance with federal and local regulations

Benefits

• Health, dental, vision, life insurance, AD&D, STD, and LTD coverage • supplemental (accident, hospital & indemnity, and hospital) coverage • paid parental leave • pet insurance • identity theft • Fully remote work environment. • Flexible paid time off available on your date of hire • A 401(k) plan and company match for saving for your future • Company Paid Volunteer Days • Advancement opportunities and promoting from within