Customer Success Manager

March 26

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+27 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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TraceGains

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TraceGains is a leading provider of networked solutions for the food and beverage industry, aiming to improve product development, quality, safety, and compliance in the supply chain. The company offers comprehensive tools for ingredient marketplace, formula management, supplier compliance, regulatory management, and ESG sustainability. By joining the Veralto family, TraceGains enhances its mission to safeguard the global food supply and promotes digitization and collaboration among suppliers, manufacturers, and vendors. Customers benefit from improved operational efficiency, risk management, and adherence to regulations in new product development and procurement processes.

supplier document management • supplier management • FSMA • GFSI • food safety modernization act

51 - 200 employees

Founded 2008

📋 Compliance

☁️ SaaS

💰 Debt Financing on 2018-11

📋 Description

• The Customer Success Manager (CSM) will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. • This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs. • Internally, the Customer Success Manager works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer.

🎯 Requirements

• B.S. or B.A degree • 3 to 5 years’ experience in a client facing role • Previous experience consulting, and/or customer service/support skills • Strong oral, written, and presentation skills • Prior experience as a Customer Success Manager and/or onboarding/implementing customers in a SaaS company is a huge plus • Experience in the Food and Beverage industry and/or Supply Chain experience is a plus • Ability to be a positive team player, willing to grow and change • Occasional travel is required for department meetings, all company events, in-person seminars/networking events, etc. • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit screening, where applicable and in accordance with federal and local regulations

🏖️ Benefits

• Health, dental, vision, life insurance, AD&D, STD, and LTD coverage • Supplemental (accident, hospital & indemnity, and hospital) coverage • Paid parental leave • Pet insurance • Identity theft • Fully remote work environment • Flexible paid time off available on your date of hire • A 401(k) plan and company match for saving for your future • Company Paid Volunteer Days • Advancement opportunities and promoting from within