Upwork
Upwork is a leading online platform that connects freelancers with businesses, offering a wide range of professional services such as design, writing, programming, and more. It facilitates collaboration between independent professionals and clients through job postings, project catalogs, and consultations. Upwork aims to enable freelancers to find work and clients to find the best talent, providing tools to hire, manage, and pay remote talent worldwide.
freelancers • agencies
Manager - Customer Success
March 26
🇺🇸 United States – Remote
💵 $115.3k - $160k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Upwork
Upwork is a leading online platform that connects freelancers with businesses, offering a wide range of professional services such as design, writing, programming, and more. It facilitates collaboration between independent professionals and clients through job postings, project catalogs, and consultations. Upwork aims to enable freelancers to find work and clients to find the best talent, providing tools to hire, manage, and pay remote talent worldwide.
freelancers • agencies
📋 Description
• Upwork is the world’s work marketplace, seeking a Manager, Customer Success to lead a team of Enterprise Customer Success Managers (CSMs). • The team is responsible for driving customer engagement, retaining revenue, and providing consultative program guidance. • Provide strategic leadership, coaching, and operational discipline to ensure team performance. • Develop high-performing teams focused on proactive problem-solving and influencing customer strategies. • Support broader Customer Success initiatives, drive process improvements, and influence long-term strategy. • Engage directly with Enterprise accounts and monitor customer health metrics to drive retention and advocacy. • Implement efficiency processes and leverage data-driven insights to enhance engagement strategies.
🎯 Requirements
• 5+ years of experience in Customer Success, Account Management, or Sales, with at least 2+ years managing a team • Proven success working with Enterprise clients, with a strong track record of driving adoption, retention, and expansion • Strong leadership and coaching abilities, with experience developing high-performing teams that operate as trusted advisors to customers • Expertise in customer engagement strategies, consultative selling, and workforce solutions, with a deep understanding of contingent workforce trends • Ability to analyze and leverage customer data, using insights to drive decision-making and optimize customer programs • Cross-functional collaboration skills, with experience working across Sales, Product, and Marketing teams to drive impact • Exceptional communication and executive presence, with the ability to influence senior stakeholders and decision-makers
🏖️ Benefits
• medical insurance for you and your family • unlimited PTO • 401(k) with matching • 12 weeks of paid parental leave • generous Employee Stock Purchase Plan
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