Customer Success Architect - Public Cloud & Veeam Data Cloud Vault

March 26

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Veeam Software

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Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 Private Equity Round on 2019-01

📋 Description

• Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. • With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. • The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. • Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running. • The Customer Success, Architect will be assigned the largest, most strategic Veeam Vault customers with the main effort of ensuring product adoption, customer retention, and assisting with contract renewals before support expiration.

🎯 Requirements

• Proven track record of overachievement on customer satisfaction, KPIs, and overall metrics. • Experience and knowledge with public cloud services (i.e., AWS, Azure, GCP). • Experience with protocols such as S3, TCP, UDP, SSL etc. • Hands-on experience with public cloud object storage services and policies (i.e., AWS S3, AWS IAM policies, Azure Blob, GCP storage). • Understanding of AWS VPC configuration, including VPN connections, NAT gateways, Endpoints and peering. • Understanding of Backup and Disaster Recovery solutions in Cloud, best practices and principles. • Experience with migration patterns from on-premises to Cloud. • Industry-based experience in storage technologies. • Experience compiling, querying, analyzing, and reporting data. • 6+ years of related customer-facing experience in technical consulting, technical escalation, technical Support, Customer Success, and/or technical account management. • High level of business acumen and experience working customers of all business and knowledge levels. • Ability to manage multiple customer accounts and projects simultaneously. • Willingness to travel up to 20%. • Spanish or Portuguese (preferred not required).

🏖️ Benefits

• Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. • All your information will be kept confidential.