Client Experience Operations Analyst

October 18

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Phreesia

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Information Technology • Healthcare • Patient Intake Management

1001 - 5000

Description

• Phreesia is looking for a Client Experience Operations Analyst to join our Client Experience team. • This individual supports multiple individuals and squads within the Client Experience organization who are responsible for seeking out, growing, and managing key Life Science partnerships to drive revenue growth. • This opportunity is ideal for a proactive and organized person who is looking to work with a creative, dynamic, and fun team. • The core of this role will focus on supporting Client Experience team members with expenses, managing calendars, coordinating client and internal team events, drafting monthly report emails, supporting sending client gifts, Salesforce data entry, managing data quality initiatives, and other various ad hoc requests. • Respond to support cases and requests from the Client Experience team and independently drive task completion under SLA guidelines. • Support and drive change management processes and actively help to gain buy-in from peers on new initiatives. • Communicate effectively at all levels. • Increase overall efficiency of the Client Experience Operations organization.

Requirements

• Work US hours (Eastern Time-New York) • Bachelor’s degree required • Minimum ~2 years of experience in administrative support, account management, executive support, etc. • Experienced working with client-facing teams including sales, customer success, account management, client services, etc. • Knowledge of sales practices and the most efficient customer service techniques • Strong communication and interpersonal skills and dedication to customer satisfaction • Excellent time management, prioritization, and organizational skills working from a queue • Strong communication skills both written and oral • Ability to work collaboratively with varying levels in an organization • Ability to pay strong attention to detail • Working knowledge of data analysis with ability to interpret metrics and perform data entry • Proficiency in PowerPoint, Microsoft Word, Excel, Outlook, SharePoint, Salesforce CRM, Zendesk, Monday.com