Senior Editor - Unauthenticated Content

November 23

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Bixal

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Digital Marketing and Outreach • Social Media Strategy • Web Design & Development • Design - Creative and Interactive • Online Training Design & Development

201 - 500 employees

🏛️ Government

Description

• Important Notice for Applicants: • At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at talent@bixal.com.  We're here to help! • Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. • About Us: • Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. • This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. • What Will You Do? • Bixal has an exciting opportunity to accelerate digital transformation in the federal government and enhance the quality of service delivery to the public. Collaborating directly with our federal partner, you’ll harness relevant expertise and innovative strategies to drive large-scale enterprise transformation and create customer-centric experiences. • As a Senior Editor, Unauthenticated Content, you will apply human-centered design principles to develop content strategies and implement methods and practices to help client agencies solve business problems, better engage with customers, increase audience reach, and engender customer trust and confidence. This role is involved throughout the lifecycle of a project, owning the entirety of the content strategy, planning, execution, and evidenced-based optimizations to drive engagement across products. • The Senior Editor, Unauthenticated Content will be expected to fully understand customer journeys and will be responsible for aligning user needs with business goals and priorities. This role will work in collaboration with user researchers and data analysts to gather and interpret data from various analytical sources to develop actionable insights about user behaviors and to implement data-informed optimizations to the content strategy. • Important note • This is a full-time proposal position contingent on contract award.

Requirements

• Bachelor’s degree in a related field; • 5+ years of experience developing and implementing content strategies for large websites and digital products; 7+ years of total professional experience. • Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content strategy fits in and elevates UX and product design deliverables and solutions. • A portfolio of work that demonstrates a strong understanding of content strategy deliverables (e.g., content strategies, content models, content designs, UX writing). • Experience working with Agile development teams. • Demonstrated experience working within cross-functional digital teams for at least 4 years. • Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams. • Excellent verbal and written communication skills. • Experience in writing, revising, sourcing, and aggregating content. • Experience using voice of the customer data and analytics to support content strategy. • An understanding of plain language guidelines and accessibility standards (Section 508, WCAG). • Experience working with content management systems and/or digital experience platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions. • Ability to obtain a Public Trust clearance.

Benefits

• Competitive base salary • Flex hours • Work from home flexibility • 401K with matching incentive • Parental Leave • Medical/dental/vision benefits • Flex Spending Account • Company provided short-term disability • Company provided life insurance • Commuter benefits • Generous PTO • 11 Paid holidays • Professional development opportunities • New business referral bonus