Client Support Specialist

April 5

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BizLibrary

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BizLibrary is a learning and development platform designed to enhance employee skills and productivity through comprehensive training programs. The company offers solutions for compliance culture, upskilling and reskilling employees, and supporting leadership development across organizations. BizLibrary's platform includes a curated content library, learning management system (LMS), and a range of use cases such as annual compliance, onboarding, leadership development, and remote work training. They aim to improve employee engagement, retention, and performance with a variety of training resources and tools. BizLibrary is recognized for creating impactful learning solutions that cater to different business needs.

Training • LMS • Online training • e-Learning • Employee training

51 - 200 employees

🛍️ eCommerce

📚 Education

👥 HR Tech

💰 Private Equity Round on 2018-12

📋 Description

• Provides support and assistance to clients via email, phone, chat, and/or other remote methods. • Addresses and responds to customer inquiries on organizational products and services, including operational functions and troubleshooting. • Provides clients with configuration recommendations to improve product usability, performance, and client satisfaction. • Documents client interactions, including details of inquiries, complaints, comments, and actions taken. • Possesses an understanding of the organization's products and services, but will escalate more complex inquiries. • The shift for this role will most likely be 8am-5pm CST and will also include after hours & weekend support every 4 weeks.

🎯 Requirements

• Associate Degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. • Highly effective in both written and verbal communication • Ability to apply instructions and deal with problems involving multiple variables. • Ability to read and interpret documents, write routine reports and correspondence. • Ability to speak effectively with clients and coworkers • Ability to follow instructions and respond to management direction • Proficient in Microsoft Office 365 with an emphasis on Word and Excel • Experience communicating with all employee levels in the company.

🏖️ Benefits

-Work from anywhere within the US for most roles -Competitive Salary -Medical, Dental, and Vision Insurance -Flexible PTO -401K - 100% vested with ~4% match -12 Paid Holidays -Company Laptop -Reimbursement for home office expenses -Employee Referral Bonuses -Short-Term and Long-Term Disability Insurance -FSA & HSA Options -Life Insurance -Personal and Professional Development -Employee Assistance Program (Mental Health) -Parental Leave + baby bonus