Senior Onboarding Program Manager

3 days ago

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BLACKCLOAK

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BLACKCLOAK is an award-winning concierge cybersecurity and privacy platform focused on providing digital executive protection services. The platform is designed to protect individuals, families, and corporations from cyber threats by securing personal devices, home networks, and private data. BLACKCLOAK serves high-value individuals, including executives and companies, offering tailored cybersecurity solutions to mitigate risks associated with internet-connected devices and personal data vulnerabilities. With a comprehensive app and dashboard, BLACKCLOAK provides real-time security monitoring and incident response, helping to safeguard digital lives against cyberattacks.

cybersecurity • privacy • high net worth • corporate executives • private wealth

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

💰 $11M Series A on 2021-07

📋 Description

• BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. • We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. • The Client Success Sr. Onboarding Program Manager is a leadership role with client-facing responsibilities. • Integral in developing and scaling our client onboarding program as the team establishes and maintains relationships with our clients. • You will be responsible for overseeing the entire client onboarding process, managing a team of onboarding specialists, and communicating directly with clients. • Work closely with other team leads to ensure a flawless onboarding experience with BlackCloak. • The ideal candidate has a background in client onboarding, program development and management, and functional leadership. • You should be the type of person that exhibits passion for delivering outstanding and memorable experiences and delighting clients. • Experience building programs that do such in a scalable, growth-oriented way is preferred.

🎯 Requirements

• 7+ years of experience in a Customer Success role, with at least 2 years in a senior leadership role • 3+ years experience working with executive level clients, is a plus • 4+ years experience managing a team • 3+ years of experience providing advice and guidance to individuals in topics related to cybersecurity, privacy, identity theft, fraud, or data breach management • Ability to manage a team of success agents and provide regular dashboarding and reporting on team capacity and performance • Privacy certification or similar privacy or identity theft experience a plus • Technical knowledge of operating systems such as Windows, macOS, iOS, Android. • Ability to display highly developed customer service soft skills including empathy and relationship building skills • Ability to work under pressure, organize and prioritize responsibilities • Ability to work in a remote environment and operate independently and efficiently to manage multiple tasks and priorities simultaneously. • Attention to detail and accuracy is a must • Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email • Willingness to travel in limited circumstances

🏖️ Benefits

• 100% Remote Company, within the USA • Comprehensive Medical, Dental, and Vision plans with 100% employer-paid monthly premiums for employees & 50% employer-paid monthly premiums for dependents. • Health Savings Account with company contribution for eligible medical plans. • Flexible Vacation Plan • 10 Paid Company Holidays • 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance • 401k with Traditional and Roth options, including employer match. • Company Equity • Paid Parental and Pregnancy Recovery Leave • Company and team off-sites and virtual events throughout the year • Home office stipend