Customer Success Manager

2 days ago

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BlastPoint

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Description

• Build strong, long-term relationships with BlastPoint’s customers, with a focus on maximizing account value • Deeply understand your customers’ business objectives, along with their needs, processes • Leverage customer relationships and insights to promote expanded usage of our platform • Monitor and report on customer health metrics, developing strategies and initiatives to drive growth, mitigate churn risk, and encourage continued use of our product • Support the customer implementation process from initial customer onboarding through successful delivery and platform training • Serve as the lead point of contact for customers, amplifying the voice of the customer to internal teams • Escalate critical customer issues and ensure ownership by internal resources • Run customer facing meetings to include topics but not limited to onboarding, project updates, product training, goal setting, analytical material, industry benchmarks, etc. • Create and present relevant customer facing materials • Build scalable processes and gain buy-in from internal stakeholders • Document all communication with contacts and accounts, both accurately and in a timely manner • Use a data-oriented, consultative approach to promote product adoption with customers • Participate in quality assurance of customer deliverables and product • Perform other duties as assigned by supervisor • Collaborate with other BlastPoint departments - Engineering, Design, Product, Marketing, Project Management, etc. on customer deliverables and troubleshooting

Requirements

• 1-3 years of experience in customer facing role or customer success management (preferably in a SaaS organization) • Ability to handle multiple customer on-boarding projects at a time • Proven experience in identifying and delivering on upselling and cross-selling opportunities in a customer-facing role • Comfortable speaking to and meeting new people • Excellent communication and organizational skills with the ability to multitask • Creative problem solving and practical time management skills • Eager to learn new things and face new challenges • Comfortable establishing processes others can easily follow • Some level of comfort working with/interpreting data. • Periodic travel to customer sites, conferences, and trade shows • The ability to attend BlastPoint Onsite All Hands meetings in domestic US twice a year

Benefits

• Competitive Salaries • $500 Home Office Stipend • Health, Dental, and Vision Insurance • Work/Life Balance Culture • 3 weeks of paid vacation • 10 Paid Holidays • Unlimited Sick Time • 401K