Customer Onboarding - Product Specialist

March 11

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Blueprint

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Blueprint is an AI-powered platform designed to assist mental health therapists by automating progress notes, drafting smart treatment plans, and providing actionable insights before, during, and after client sessions. Trusted by over 20,000 mental health professionals, Blueprint offers real-time clinical assistance and integrates seamlessly with EHR systems. The platform ensures high standards of security and privacy with features like HIPAA compliance and SOC 2 Type II certification, making it a valuable tool for mental health professionals seeking to enhance their practice through technology.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $400k Convertible Note on 2022-12

📋 Description

• About Blueprint • At Blueprint, we’re on a mission to empower therapists with world-class tools so they can focus on what matters most—delivering exceptional mental health care. • Our AI assistant is purpose-built for therapists, automating the administrative tasks that slow them down and enabling them to operate at the top of their license. • With Blueprint, therapists aren’t just managing their work; they’re supported by tools that understand the context of each client interaction. • Compared to legacy software tools, Blueprint feels more like having the world’s best executive assistant at your side. • Today, over 20,000 therapists use Blueprint to enhance care for hundreds of thousands of clients. • We’ve found strong product-market fit and are scaling rapidly to meet demand. • Our organization is very flat, and our team is intentionally small and talent-dense. • We like people who are truthseekers, creative, and passionate about improving mental health care. • We’re a remote-first company (U.S. and Canada only, for now) and come together in person a few times a year to connect, have fun, and help shape the future of mental health care. • The Role • We’re looking for a Customer Onboarding & Product Specialist to help therapists understand, experience, and adopt Blueprint’s AI Assistant for Therapists. • Many solo and small-group practice therapists prefer to talk to a human before signing up, and your role is to help them make that decision by answering questions, giving quick product walkthroughs, and ensuring they know how to get started with a free account. • This is a high-impact, entry-level role that blends customer engagement, product education, and light consultative selling. • If you’re someone who enjoys helping people, explaining technology simply, and making mental health providers’ lives easier, this role is for you.

🎯 Requirements

• Bachelor's degree in a marketing, communications, business or social science field. • Excellent communication skills—you’re patient, clear, and great at explaining technology to non-technical users. • Comfort with fast-paced environments—this is a high-volume, execution-driven role. • Empathy for therapists—you understand (or are eager to learn about) the unique challenges they face in their work. • Tech-savviness—you can quickly learn new tools, manage HubSpot, and confidently demo SaaS products. • Ability to drive action—you’re not selling, but you know how to guide people toward next steps (like signing up). • Strong organization skills—you can manage multiple calls per day and track follow-ups properly.

🏖️ Benefits

• Why Join Blueprint? • Own and optimize the marketing execution engine—you’ll make sure everything runs efficiently. • Work with a high-caliber team that values organization and execution. • See tangible impact—your work will directly enable growth and scalability. • Remote-first culture—work from anywhere in the U.S. or Canada. • Mission-driven work—help mental health professionals succeed with better tools and technology. • Benefits: • Competitive salary and equity • 100% remote – no office, no commuting • Health, dental, and vision insurance, with 75% of your premium covered by Blueprint • Semi-annual team gatherings (in Chicago!) • Unlimited PTO • Opportunities to grow with the company and shape our product • Hardworking, mission-driven, friendly coworkers