Director of Implementation
November 28
Description
• BlueSnap is a rapid-growth international FinTech company headquartered in Waltham, MA • Responsible for leading BlueSnap’s global Implementation Team • Consultatively leading clients through their integration to BlueSnap quickly and with ease • Each Implementation Specialist is assigned many clients • Technical competence, knowledge of the industry, communication, and drive are the hallmarks of the team • Focus on improving scale by working within and across departments to develop more effective workflows • Review customers’ solution/requirements, develop project plans and ensure integrations are completed on time
Requirements
• 5+ years’ experience in payment processing, ecommerce platform acquiring/issuing or financial services/credit industries • 3+ years supervisory/managerial experience developing and improving high-performing teams • 3+ years in a customer facing / implementation role • Proven record of leading process improvement and operational scaling • Strong sense of ownership, focus on client experience, and value • Passion for delivering client value and an excellent client experience • Exceptional analytical, communication, and technical skills • Self-driven and passionate • Constantly looking to improve the status quo • Familiarity with an environment where cross-functional collaboration is essential to accomplishing goals and objectives • Great team player
Benefits
• BlueCross BlueShield medical and dental insurance • FSA • HRA • vision • life • disability • 401K plan with a generous company match • PTO plan for work/life balance • significant referral bonuses
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