Director of Client Services

6 days ago

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Description

• As the Director of Client Services, lead and innovate the client services team. • Architect, measure, and ensure account excellence through best-in-class processes and communication. • Work closely with the Chief Revenue Officer to exceed client goals. • Support and build the team through process creation, training programs, and business initiatives. • Drive client services employee growth and retention KPIs. • Lead and manage account managers to ensure project success and client satisfaction. • Develop relationships with key clients and collaborate with internal teams for successful execution of campaigns. • Stay informed on industry trends to provide strategic recommendations.

Requirements

• 5 years + experience successfully leading a team, preferably in a high-growth or agency environment • 5 years + hands-on experience in Full Service Amazon/marketplace and Omni-Channel Media Planning • Experienced in financial reporting and forecasting • Experience developing department level assessments and actions plans • Obsessed with client experience and problem solving • Driven by KPIs with the soft skills to manage high-level relationships with both clients and employees • Bachelor's degree in Marketing, Communications, Business, or related field, preferred Proficient in Microsoft Office Suite • The smallest detail is your favorite detail! • Self-driven with the ability to work independently • Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow • Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously • Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment • Creativity and experience bringing new programs and ideas to fruition • Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations – You love leading others and helping them develop their skills which then translates to higher retention with our clients