ServiceNow UX Designer - Architect

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Description

• Lead the design and implementation of user-centric interfaces on the ServiceNow platform. • Crucial role in delivering seamless user experiences that enhance platform adoption, usability, and satisfaction. • Combine strong UX design principles with a deep understanding of the ServiceNow ecosystem. • Skilled in translating complex workflows into intuitive designs. • Conduct user research to identify user needs, pain points, and opportunities for ServiceNow improvements. • Create wireframes, prototypes, and high-fidelity mockups that align with best practices in UX/UI.

Requirements

• 5+ years of experience in UX design, with at least 2 years focused on ServiceNow UX architecture and design. • Proven track record of designing and implementing UX solutions within the ServiceNow platform. • Proficiency in ServiceNow design tools, including Service Portal and Now Experience framework. • Strong expertise in UX/UI design tools (e.g., Figma, Sketch, Adobe XD) and knowledge of HTML/CSS. • Experience with Agile methodologies and familiarity with ServiceNow development processes. • Strong analytical, problem-solving, and critical thinking skills. • Excellent communication and presentation skills, with the ability to convey complex design concepts to both technical and non-technical stakeholders. • ServiceNow Certified Application Developer or ServiceNow Certified System Administrator preferred. • Familiarity with front-end frameworks and scripting languages used in ServiceNow (e.g., AngularJS, JavaScript). • Experience working in an ITIL-based environment.