Customer Support Representative

April 16

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Brightree

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Brightree is a leading provider of software solutions for healthcare management, focusing on Home Medical Equipment (HME), Durable Medical Equipment (DME), and pharmacy businesses. Their comprehensive platform offers tools for billing, business management, inventory management, and more, helping healthcare providers streamline their operations and improve patient experiences. Key offerings include integration solutions, patient resupply systems, ePrescribe capabilities, and mobile delivery support. Brightree also provides data and analytics services, revenue cycle management, patient billing, and professional consulting services, making it a cornerstone for post-acute care providers aiming to enhance efficiency and engagement.

#1 DME/HME Billing & Business Management Software • DMEPOS consulting • Revenue Cycle Management • Patient collections • Hospice Software

501 - 1000 employees

Founded 2002

⚕️ Healthcare Insurance

☁️ SaaS

💊 Pharmaceuticals

💰 Venture Round on 2008-07

📋 Description

• Primary objective is to answer questions regarding the Brightree software application • Diagnose and resolve customer questions or problems • Interact with customers to troubleshoot and resolve issues • Document new issues, FAQs, and resolutions • Identify critical issues that may impact clients • Track and document inbound support requests • Stay abreast of current technology in products

🎯 Requirements

• Brightree software application experience • Experience in HME, Home health or healthcare industry preferred • Prior help desk experience providing software support to external customers • Technical aptitude and troubleshooting skills • Proven ability to resolve challenging issues in a timely manner • Experience working in a remote workforce • Quick learner, self-directed, motivated, and dedicated • Ability to work in a fast-paced, collaborative environment • Bachelor’s degree in finance, business, healthcare, technology or a relevant field preferred • Proficient in Microsoft products (Outlook, Word, Excel) • Salesforce experience preferred

🏖️ Benefits

• comprehensive medical, vision, dental, and life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver or two weeks of secondary caregiver leave