brightwheel
brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.
Daycare • preschool • Mobile & Web Tool • Child Care • Education
Payment Operations Coordinator
6 days ago
🇺🇸 United States – Remote
💵 $23 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
brightwheel
brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.
Daycare • preschool • Mobile & Web Tool • Child Care • Education
📋 Description
• Brightwheel is seeking an experienced Payment Operations Specialist to join our dynamic Payment Operations team. • You thrive in high-impact roles and are passionate about fraud detection and risk mitigation. • In a fast-paced environment, you excel at process-oriented tasks and have a keen eye for detail. • You are energized by reviewing a high volume of new account signups and strive for continuous improvement. • You possess an unwavering drive to achieve excellence and deliver extraordinary results.
🎯 Requirements
• 1+ year experience in a customer-facing role • 1+ year of experience in fraud prevention, detection, and investigation • 1+ year of experience in a high-volume producing role, solving tickets and engaging in outbound customer calls • Strong written and verbal communication skills • Extreme attention to detail in all aspects of your work • Proven analytical and problem-solving skills, with the ability to create structure in ambiguous situations, investigate root causes, and propose effective solutions.
🏖️ Benefits
• Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families • Generous Paid Parental Leave for growing families • Flexible Paid Time Off (PTO) to recharge and relax • 401(k) Enrollment to help you plan for the future • Monthly Wellness & Productivity Stipend to support your well-being • Work-Life Flexibility: We are a fully remote company, giving you the flexibility to work from where you thrive.
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