Payment Operations Coordinator

6 days ago

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Logo of brightwheel

brightwheel

brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.

Daycare β€’ preschool β€’ Mobile & Web Tool β€’ Child Care β€’ Education

201 - 500 employees

Founded 2014

πŸ“š Education

☁️ SaaS

πŸ’° $55M Series C on 2021-02

πŸ“‹ Description

β€’ Brightwheel is seeking an experienced Payment Operations Specialist to join our dynamic Payment Operations team. β€’ You thrive in high-impact roles and are passionate about fraud detection and risk mitigation. β€’ In a fast-paced environment, you excel at process-oriented tasks and have a keen eye for detail. β€’ You are energized by reviewing a high volume of new account signups and strive for continuous improvement. β€’ You possess an unwavering drive to achieve excellence and deliver extraordinary results.

🎯 Requirements

β€’ 1+ year experience in a customer-facing role β€’ 1+ year of experience in fraud prevention, detection, and investigation β€’ 1+ year of experience in a high-volume producing role, solving tickets and engaging in outbound customer calls β€’ Strong written and verbal communication skills β€’ Extreme attention to detail in all aspects of your work β€’ Proven analytical and problem-solving skills, with the ability to create structure in ambiguous situations, investigate root causes, and propose effective solutions.

πŸ–οΈ Benefits

β€’ Healthcare Coverage: Medical, dental, and vision benefits typically valued at $15,000+, with brightwheel providing high coverage for both employees and families β€’ Generous Paid Parental Leave for growing families β€’ Flexible Paid Time Off (PTO) to recharge and relax β€’ 401(k) Enrollment to help you plan for the future β€’ Monthly Wellness & Productivity Stipend to support your well-being β€’ Work-Life Flexibility: We are a fully remote company, giving you the flexibility to work from where you thrive.

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